Terms & Conditions

Please read this carefully BEFORE using this website or purchasing. By accessing or using any part of this site, you agree to be bound by Vine & Co’s Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access Vine & Co’s website or use any services.

The use of this site is governed by the Terms and Conditions Agreement of Sale as set out below. Your use of this site or purchase from Vine & Co confirms your acceptance of all these terms and conditions. Vine & Co reserves the right to make changes to these terms and conditions and this web site at any time without any prior notice. Vine & Co  is the service provider; it is also referred to as “us” and “we”. The customer is the person or organization who purchases or seeks services from Vine & Co, and is also referred to as “you” and “your”.

We reserve the right to update, change or replace any part of these Terms of Service and these will be shown by updating the Terms and Conditions page of our website. It is your responsibility to check this page periodically for any changes. Your continuing to use or access this website following the updating of any changes constitutes acceptance of those changes.

Payment Options:

Direct  Deposit  into Vine & Co’s bank account. This can be done online or in person. It may take up to 3 business days for your payment to clear, and thus for your order to be eligible for dispatch – monies MUST have cleared first. Bank account details are provided when you have placed your order. (Make sure to include your name or order number so we can see who has made the payment. For Westpac branches visit www.westpac.com.au)

PayPal / Credit card with PayPal. You can use this method without even having a PayPal account, just by using your credit card. Fast and secure with easy instructions in each step of the process.

* PayPal account holders: As orders will be shipped to address as you type on your Vine & Co order, please make sure your address matches that noted in your Paypal’s account address. If it does not match, please adjust in your profile as PayPal requires consistency.

Order Information:  Before submitting your order, please check all details of both your order and postal & contact information are complete and correct. Orders are packed and addressed exactly from your submitted information; we accept no responsibility for any errors made by the customer with such information. Returned undeliverable mail will attract a re-delivery fee from the customer. Should we need to contact you about your order it is essential we have your full contact information including phone number which is kept private and secure.

Dispatch: Rarely order dispatch may be delayed for a specific reason, and if longer than 48 hours during business days you will be notified by phone and / or email. Please ensure your contact information is complete and correct!  Any orders placed over the weekend or on public holidays will be dispatched the following Monday. Please remember there may be many orders ahead of yours!

Delivery:  Once the order is dispatched by post the ownership transfers to the customer. Australia Post gives guidelines regarding transit times (which do NOT include weekend days) but they are not absolute and can extend at certain peak times such as pre-Xmas – please be patient as we have NO control over the delivery times. Depending on your location in Australia this may take approx 3 -10 business days delivery. Express Post is only available within Australia. Even when out of the Express Post network your delivery will be faster than regular post. Australia Post may use sub-contractors to deliver parcels and we cannot direct them where to leave it if you are out. If you work please consider having the parcel sent to you at your work address. Letters and parcels do get stolen, and Vine & Co accepts no responsibility for this or any liability to replace lost or stolen items although we will do our best to assist in tracing the missing item. We can’t guarantee that the postal service delivers your package into the right letterbox or that your package isn’t stolen from your letterbox – if you’re not prepared to take the risk please select the “sign for” option at the checkout whereby a signature is required in order to receive the parcel.

International:  It is the responsibility of the consumer to pay for any / all custom rates and taxes that apply within your own country. Contact your custom office if required. All international orders will be sent whereby a signature is required in order to receive the parcel.

Order Cancellation: Any orders unpaid after 2 weeks will be automatically cancelled. A customer may cancel an order prior to making payment, but after your order has been paid for it cannot be cancelled. Cancellations attempted after payment and / or dispatch will result in the customer having to pay the shipping and handling charges on the package and the cost of shipping the package back – these charges are not refundable. A products’ restocking fee of up to 15% of the purchase price, PLUS PayPal charges may be deducted from the refund.

Vine & Co also reserves the right to reject and cancel an order for any reason. We may in our sole discretion, limit or cancel quantities purchased per person / household. Should we make a change to or cancel an order, we will attempt to notify you by contacting the e-mail and / or billing address / phone number provided by you at the time the order was made.

Product usage  / application / warnings: Use Vine & Co products only as directed.

We provide full ingredient disclosure on this website. It is a condition of purchase that customers exercise their responsibility to read this information, especially when known allergies exist BEFORE purchase as no refund or exchange will be provided should the customer change their mind about the ingredient suitability of the product. If you are not sure, we recommend contacting your doctor for further advice.

Vine & Co’s organic ingredients are extremely unlikely to cause an adverse reaction, however do not buy if you are unprepared to take the risk of an adverse or disappointing reaction. While we refund / exchange on faulty products we do not refund / exchange because you don’t like a product or it has caused a reaction. This is because Vine & Co obviously cannot verify evidence of an adverse reaction with an online customer due to their inability to present in person and at the time to substantiate such a claim of the Vine & Co product being implicated. Other factors, such as medications, airborne allergens, a build-up of skin irritants (eg: Retinol, AHA’s )  causing skin sensitivity / irritation may in fact be to blame.  Vine & Co cannot be not responsible for any individual reaction to any particular ingredient.

Cosmetics are for external use only, avoiding the eye area. If irritation occurs, stop use of product immediately and consult doctor if irritation persists. Keep all products out of reach of children and pets. Temperatures 21 degrees and above will spoil the longevity and appearance of any cosmetic product regardless of the brand or their ingredients. In extreme heat, store in the fridge to prevent melting, separation or oozing. The very feature that makes our lip balm soft and pliable means it is vulnerable to melting so we do not recommend keeping it in your pocket, or anywhere where it will be exposed to temperatures 21 degrees and above.

Candles: These are to be used away from children, pets and flammable materials. Do not leave a burning candle unsupervised. Store below 21°C and out of direct sunlight. In cold weather, soy wax may contract away from parts of the glass votive, creating a temporary dimpled look. This is not a fault.

Incorrect, damaged or missing items  must be reported to Vine & Co within 24 hours of you receiving the delivery. If item(s) received is not what was ordered, do not open the product seal or use the product in any way. Any indication of use of the item will be deemed to be acceptance by the customer of the item(s) as a satisfactory substitute for that which was ordered and void any claim by the customer.

Returns /  Refund Policy: Check your items when they arrive; after 7 days from delivery we cannot reasonably ascertain if a ‘faulty’ product is faulty or has in fact been spoiled by the customer’s unintentional misuse, and therefore after 7 days we do not  offer a refund or exchange. To be eligible for a return, you must contact Vine & Co within 7 days of receiving the product. Faulty products will be replaced AFTER Vine & Co has approved their return, AFTER receiving them and deeming them faulty.

For any product return to be considered for exchange, repair, credit or refund, the customer must first contact Vine & Co info-at-vineandco.com.au to clarify eligibility and receive instructions regarding the return process. This permits clear communication and avoids sending back products that do not qualify for return. Do not send products back without contacting Vine & Co first – return in itself does not guarantee entitlement, and we do not accept responsibility should the item become lost or damaged in transit. The items MUST be received by Vine & Co in unused original condition. The product remains the customer’s responsibility until Vine & Co receives shipment and it’s advisable to use a traceable postal service as we don’t guarantee that we will receive your returned item.

Due to hygiene reasons we cannot offer an exchange or return on non-faulty cosmetic items so please choose carefully!

We do not offer a return for refund for a change of mind or because the customer bought them for someone else who doesn’t want them.

Items cannot be returned that have been purchased from other retailers, physical or online, selling Vine & Co. Please deal directly with the retailer you purchased from.

We do not refund for the subtle and unavoidable variations that may occur sometimes between the batches with natural products re colour, texture or scent. Nor do we refund / exchange because a customer may not care for a product in the intended setting, or the cosmetic’s particular scent, texture or perceived performance on the individual. These are not faults and do not qualify for returning of products. We have tried to display the colours as accurately as possible, but all computers display colours slightly differently, and also differently from the actual item. If not prepared to take the risk of disappointment by this variation, please do not order as we do not refund for this difference.

Our return for refund policy is not applicable for a lack of expertise in using the product, change of mind, subjective personal taste or wrong product choice. We provide all products’ weights / measurements so there is complete clarity regarding what to expect and therefore no risk of disappointment. Vine & Co will not  replace or refund products which after 1 month or 10% usage have possibly become ‘off” since we cannot reasonably ascertain what various contributing factors may have adversely influenced the product.

Refunds We aim to inspect any products returned promptly and will send you an email to notify you we have received your returned item and the outcome of approval or rejection of the consideration of a refund. If faulty, Vine & Co will cover the cost of return postage. If no fault is found the cost of return is the customer’s to pay. The original shipping costs are non-refundable; if you receive a refund, the cost of return shipping will be deducted from your refund.

If approved, your refund will be processed, with a credit being applied either to the original PayPal payment, or by direct deposit. If the latter, we will contact the customer for the necessary details.

If a refund seems not to have come through, please remember it may take up to 3 business days for funds to appear in a bank account. If you paid by PayPal using your credit card company, it may take longer before your refund is visible. You will receive a PayPal advice by email confirming Vine & Co has refunded you; please print this should you need to contact your credit card provider.

Exchanges (if applicable) Vine & Co will only replace items if they are defective, damaged or if Vine & Co sent the wrong product. To be eligible for consideration for exchange any cosmetic or candle MUST still be 90% full of product and not show any sign of customer neglect or misuse. Please read the information above regarding contacting Vine & Co for further instructions about the process for exchange. If Vine & Co has sent the wrong product, we will credit the value of the postage to return off the customer’s next order.

Gifts We do not send products on your behalf as gifts to a different mailing address.

General:

Prices for our products are subject to change without notice. This will be reflected on the product page and at the check-out. There will be no credit given on an order’s price difference, due to a price reduction on specials in the interim period. Please select carefully when placing your order.

We reserve the right at any time to modify or discontinue the Service, or any part or content thereof, without notice at any time.

We shall not be liable to you, or to any third-party for any modifications, price changes, suspension or discontinuance of the Service.

Optional Tools:  Vine & Co may provide you with access to third-party tools over which we neither monitor nor have any control nor input. The customer acknowledges and agrees that we provide access to such tools ”as is” and “as available” without any warranties, conditions or representations of any kind and without any endorsement. We shall have no liability whatsoever that may arise from or relating to your use of optional third-party tools. Any use by you of the optional tools offered through this site is entirely at your own risk and discretion, and therefore you should ensure you are familiar with and approve of the terms on which these tools are provided by the relevant third-party provider(s). Any future such features and/or services shall also be subject to these Terms of Service.

Third Party Links Certain content, products and services available via our Service may include materials from third-parties which may direct you to third-party websites that are not affiliated with us. Vine & Co is not responsible for examining or evaluating the content or accuracy, and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. We are not liable for harm or damages related to the purchase or use of goods, resources, content, services, or any other transactions made in connection with any third-party websites. Please carefully review the third-party’s policies and practices, making sure you understand them before you engage in any transaction. Any claims, concerns, complaints, or questions regarding third-party products should be directed to the third-party.

User Comments / Feedback  And Other Submissions Including Photographic Material

If at our request, you send certain specific submissions (eg: contest entries) or if without a request from us you send creative ideas, proposals, plans, suggestions, or any other materials (Collectively referred to as ‘comments’) by any means whether online, by  postal mail /  email or otherwise  you agree that we may at any time, and without restriction publish, distribute, edit, copy, translate and otherwise use in any medium any comments or content that you forward to us. Vine & Co is and shall be under no obligation (1) to respond to any comments. (2) to maintain any comments in confidence; or (3) to pay compensation for any comments.

We may although have no obligation to monitor, edit or remove any content that we determine in our sole discretion as being unlawful, offensive, threatening, pornographic, obscene, libellous, defamatory or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments won’t violate any right of any third-party, including privacy, copyright, trademark, personality or other personal or proprietary right. You agree that your comments will not contain libellous or otherwise any unlawful, abusive or obscene material, or contain any computer virus / other malware that could in any way affect the operation of the Service or any related website. You may not pretend to be someone other than yourself, use a false e-mail address, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and for their accuracy. We take no responsibility and assume no liability for any comments that are posted by you or any third-party.

Copyright 

Vine & Co. maintains this website for your education, entertainment, personal information and communication. All material, including but not limited to text, graphics, icons, logos, photographs, illustrations, images, information, software, on the website (”Content”) are the property of Vine & Co., and any of its suppliers and/or licensors unless expressly indicated otherwise on the website. This Content is protected under Australian and International copyright laws. The Content is provided for your personal, non-commercial use and you are not permitted to reproduce, copy, modify, frame, upload to a third party, post, transmit or distribute the Content or any part of it in any way except as expressly provided for on the website or expressly authorised in writing by Vine & Co. . © Copyright Vine & Co. All rights reserved.

Vine & Co. reserves the right to change this policy at any time so please check this page periodically for changes. Your continued use of Vine & Co.’s site following the posting of changes to these terms will mean you accept those changes. Any information collected prior to the time any change is posted will be used according to the rules and laws that applied at the time the information was collected.

Disclaimer

While all care has been taken in compiling information in this website and it is provided in good faith, it’s not to be relied on as a substitute for in-person professional advice. Vine & Co accepts no responsibility for the accuracy, completeness or timeliness of the information.

Privacy Policy

Your submission of personal information through the store is governed by our Privacy Policy. We take care to respect your privacy when you visit our web site and abide by a strict Code of Practice that demands we handle your personal details responsibly. This Code requires that we act fairly and honestly in every customer transaction.

When you purchase something from our online store as part of the process, we collect the personal information you give us such as your name, address and email address. Email marketing in the form of newsletters or special offers is only sent with your expressed permission by you opting in to this feature and we also provide customers with an opportunity to opt-out. When you browse through our store, we automatically receive your computer’s internet protocol (IP) address so as to provide us with information that helps us learn about your browser and operating system.

Consent: When you provide us with personal information to place an order, complete a transaction, verify your credit card, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

Errors And Omissions:

Occasionally there may be information on our site or in the Service that contains spelling errors, inaccuracies or omissions relating to product descriptions, promotions, offers, pricing, product shipping charges, transit times and availability. We reserve the right to correct any such errors, inaccuracies or omissions, and to change / update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice. This includes after you have submitted your order.

We undertake no obligation to amend, update or clarify information in the Service or on any related website, including without limitation, pricing information, except as is required by law. No specified update or refresh date that is applied in the Service or on any related website should be viewed as indicating that all information in the Service or on any related website has been modified or updated.

PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, provincial, federal or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, defame, slander, harm, disparage, intimidate, or discriminate based on gender, sexual orientation, race, ethnicity, national origin, age, religion, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, spider, crawl, pharm, pretext, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. Vine & Co reserves the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

Vine & Co does not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

Vine & Co does not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for an indefinite period of time or cancel the service at any time, without notice to you.

Your use of this website indicates that you expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, conditions or warranties of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Vine & Co., our directors, officers, employees, interns, service providers, affiliates, agents, contractors, suppliers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions don’t allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

INDEMNIFICATION   You agree to indemnify, defend and hold harmless Vine & Co and our parent, subsidiaries, affiliates, directors, partners, officers, interns, employees, agents, contractors, licensors, subcontractors, suppliers and service providers harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SEVERABILITY  In the event that any provision of these Terms of Service is determined to be void, unlawful or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

TERMINATION   The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or Vine & Co. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using Vine & Co’s site.

If in our sole judgment you fail, or we suspect that you have failed to comply with any term or provision of these Terms of Service, Vine & Co may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

ENTIRE AGREEMENT The failure of Vine & Co to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

GOVERNING LAW   These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the country of Vine & Co.